Privacy Policy
Privacy Notice
We offer you a center for reporting data breaches and cyber events or vulnerabilities relating to Servara Solutions Ltd. at privacy@servara.com. This email should be used solely for this purpose and not for any other purpose. As soon as we receive notice of such incident or a suspicion thereof, we will investigate the information and if we confirm that a verifiable data breach had occurred, we will act in accordance with this privacy policy and our internal procedures.
Introduction
We at Servara Solutions Ltd. (“we,” “our,” or “us”) respect your privacy.
This policy, therefore, describes how we collect, process and hold your personal data if and when you visit our (i) website – https://www.servara.com/ (the “Website”), (ii) use our services made available through our web-platform with which we have provided you (“Web-platform”) and/or our mobile application (“App“), or if you otherwise provide us with personal data. (the services offered through our Website and/or Web-platform and/or our App are also referred to herein as the “Services“).
We are headquartered at 23 Bar Kochva St., Bnei Brak 5126002 Israel.
We, Servara, offer a cloud-based SaaS field service and resources optimization platform that utilizes various modules to assist our clients with optimizing, streamlining and automating their scheduling, planning and forecasting operations within a single, easy-to-use unique platform that delivers high functionality that maximizes efficiency at minimum cost.
The Services are offered exclusively to enterprise clients from various verticals, including utility providers, healthcare providers, industrial players, etc. We utilize proprietary algorithms to instantly visualize and optimize the client’s service processes and map the client path to increasing productivity. Our algorithms are not used to render automated decision making only recommendations for human decision making, primarily for resources optimization.
We serve as the data controller of your personal data, if and when you use our Website, and as the data processor of your personal data, if and when you use our Web-platform and/or our App.
We value your privacy and your rights as a data subject and have therefore appointed Prighter Group with its local partners as our privacy representative and your point of contact for the following regions:
European Union (EU)
Prighter gives you an easy way to exercise your privacy-related rights (e.g. requests to access or erase personal data). If you want to contact us via our representative, Prighter or make use of your data subject rights, please visit the following website:https://prighter.com/q/12453007850
This Policy affects your legal rights and obligations, so please read it carefully.
For European Data Protection (GDPR) purposes only, you can contact our data protection officer (DPO), Mr. Guy Farhi, at guy@servara.com in case you have any queries regarding the processing of your personal data.
By using the Website and/or Web-platform and/or the App for any purpose (including for the use of Services and content offered, and including, where and when applicable, purchase of various services that are offered therein, if any, you declare that you have read, understood and agree to the conditions specified in this Policy, and you provide your informed consent to all of the uses the Company makes and or may make with the personal data you submit on the Website and/or the Web-platform and/or the App (including its transfer to third parties for the purposes specified in this Policy) and/or of the information that will be collected about your use of the Website and/or the Web-platform and/or the App, whether by the Company or by anyone on its behalf.
Personal Data that We Collect
When you browse through our Website, subscribe to our newsletter, log-in to our Web-platform and/or App (with or without a username and password), or otherwise use any of our Services, we may collect, process or store your personal data including, without limitation and where applicable, your personal data.
Depending on your specific use of the Services, personal data that we collect, process or store may include either one of the following or a combination of them: your personal name, phone or business number, personal or business mobile number, personal or business physical address, personal or business email address, IP address, device info, browsing history, your reported service availability, your GPS location when permitted to use the App, your log-in activity.
If you are the end user which received any part of the Services from our clients through their use of our Web-platform and/or the App, depending on the type of service you receive from them (utilities, healthcare, etc.), in addition to the above, we may also collect, process and/or store the required service or reported treatment that you underwent or are scheduled to undergo, as well as certain administrative information related thereto.
If and when we offer the opportunity to purchase a product or a service through our Website, Web-platform or App and you chose to utilize such option, we will process your payment by using credit cards or PayPal, and may collect personal data such as the name of the owner of the credit card used for payment, credit card details, payment conditions, the reservation number, the ID number of the card owner, the IP address of the device from which payment was made and details of the browser and internet supplier of the device used for payment.
If and when we offer the opportunity to purchase services or products from third-parties which are our business partners, we will receive from them the details of the transactions you will execute with them. This information may include, among others, the date of such transactions, a description of the products or services you acquired, their price etc.
Personal data, however, does not include information that has been irreversibly anonymized or aggregated so that it can no longer enable anyone, whether in combination with other information or otherwise, to identify you.
All personal data that you provide to us must be true, complete and accurate. If you provide us with inaccurate or false data, and we suspect or identify fraud, we will record this.
Please keep in mind that you do not need to provide us with any personal data to browse through our Website. However, we may still automatically collect certain information as described below.
When you contact us by email, we may keep a record of the correspondence and we may also record any telephone call we have with you.
Data that We Automatically Collect
When you visit our Website and/or or Web-platform and/or our App, we, or third parties on our behalf, may automatically collect and store information about your device and your activities. This information could include (a) your computer or other device’s unique ID number; (b) technical information about your device such as type of device, web browser or operating system; (c) your preferences and settings such as time zone and language; and (d) statistical data about your browsing actions and patterns.
We collect this information by using cookies in accordance with our Cookie Policy described below and we use the information we collect to improve our website, the Services we provide, and for analytical and research purposes.
Marketing Communications
If and when you approached us or registered through our Website and requested that we call you back and/or provide you with information, we may call you back at such contact information and may send you marketing communications, which may include newsletters, surveys and information about new products and services.
You can choose to no longer receive marketing communications by contacting us at privacy@servara.com or clicking unsubscribe or “opt-out” from such a marketing email.
If you do unsubscribe to marketing communications, it may take up to 5 business days for your new preferences to take effect. We shall therefore retain your personal data in our records for marketing purposes until you notify us that you no longer wish to receive marketing emails from us.
Why Do We Process Personal Data
We will use your personal data in order to comply with our contractual obligations, to supply to you and/or to your end-users the products or services that you had purchased from us, where applicable, including to contact you with any information relating to the delivery of the products or services to you and/or the performance of the Services, as applicable, in accordance with any requests you make and that we agree to, and to deal with any requests, questions, comments or complaints you have with respect to the same, if any.
We may also use your personal data for our legitimate interests, including dealing with any customer services you require, enforcing the terms of any other agreement between us, for regulatory and legal purposes, for audit purposes and to contact you about changes to this Policy, if necessary.
Sharing Personal Data
We will never sell, rent or trade your personal data. We will share your personal data with third parties solely for the provision of the Servies and solely as permitted in this Policy.
We may also share personal data with our employees, service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including marketing services providers (e.g., Google Analytics), email communication providers, IT service providers (e.g., security services), accountants, auditors and lawyers.
Under certain circumstances we may have to disclose your personal data under applicable laws and/or regulations, for example, as part of anti-money laundering processes or to protect a third party’s rights, property or safety.
We may also share your personal data in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
Cross-border Transfer of Personal Data
As previously noted, we may share personal data with our employees, consultants and third-party service providers only for purposes of performing the Services for which you provided your personal data, even if the foregoing are located outside your country.
For the same purposes, personal data may also be transferred beyond the EEA zone (that is, to countries that are not members of the EU and are not Iceland, Lichtenstein or Norway) as well as to international organizations.
In each of the foregoing cases, the Company will take appropriate steps to ensure protection of your personal data as required by applicable laws and at the very least will ascertain that at least one of the following conditions is met:
- The data will be transferred to a country or international organization for which a valid decision has been made by the EU Council about the adequacy of its protection to personal data transferred to such country or organization as noted (in accordance with Regulation 45 of the GDPR);
- Transfer of data based on binding and valid agreements between public bodies and authorities (in accordance with Regulation 46.2(a) of the GDPR);
- Transfer of data according to contractual clauses approved by the EU Council and that impose on those who receive the data the obligation to protect it at a level acceptable in the EU zone (in accordance with Regulation 46.2(c) of the GDPR), while implementing additional protection measures as required by EU law.
Notifications and Updates
Our Website and/or Web-platform and/or App may send new registered users a welcoming email to verify the account and/or password and username. After you register with our Website and/or Web-platform and if you have provided consent to receiving marketing emails, we may send you on a regular basis via emails information on other services or products that we believe may be of interest to you. We give you the option at all times to unsubscribe or to opt-out from receiving these types of communications.
We may also send you notifications regarding updates to our Website and/or Web-platform and/or App only if you have provided consent to receiving updates about our opportunities, services and products. We may also communicate with you to provide requested services and with respect to issues relating to your account via email or phone.
Security
We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures.
All information you provide to us is stored on our secure servers. If and where applicable, any payment transactions are encrypted using SSL technology. Where we have given, or you have chosen, a password, you are responsible for keeping this password confidential.
You acknowledge, however, that no system can be completely secure. Therefore, although we take these steps to secure your personal data seriously, we do not and cannot promise that your personal data will always remain completely secure.
Links
Our Website and/or Web-platform and/or App may contain links to other sites. Once you have used these links to leave our Website and/or Web-platform and/or App, as applicable, you should note that we do not have any control over that other site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Policy. You should exercise caution and look at the privacy policy applicable to the site in question.
Retention
If you register with us, we shall retain your personal data until you close your account or until the Services provided to you are completed and up to 180 days thereafter. Certain categories of personal data are retained for shorter periods of time (e.g., log-in data). If you receive marketing communications from us, we shall retain your personal data until you opt-out of receiving such communications.
If you have otherwise used our Services or contacted us with a question or comment, we shall retain your personal data for at least six (6) months following completion of such service or contact in order to respond to any further queries you might have. Please keep in mind that you can always request that we suspend or remove your personal data at any time.
General
If any provision of this Policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.
The Services are intended to be used only by individuals over the age of 18. If however we become aware that we have collected the personal data of an individual under 16, we will take steps to delete the information as soon as possible. Please immediately contact us by sending an email to privacy@servara.com if you become aware that an individual under 16 has provided us with personal data.
Unless specifically stated otherwise herein, this Policy shall be governed by and construed in accordance with the laws of the State of Israel and you agree to submit to the exclusive jurisdiction of the Israeli Courts. To the extent the Services are subject to the GDPR, the laws of the applicable Member State of the EU in which you (the data subject) reside shall apply with respect to your privacy rights and protections.
We may change the terms of this Policy from time to time. You are responsible for regularly reviewing this Policy so that you are aware of any changes to it. If you continue to use our Website and/or Web-platform and/or App after the time we state the changes will take effect, you will have accepted the changes.
Cookies
A cookie is a small text file containing a unique identification number that is transferred (through your browser) from a website to the hard drive of your computer.
The cookie identifies your browser but will not let a website know any personal data about you, such as your name and/or address. These files are then used by websites to identify when users revisit that website.
Our Website and/or Web-platform and/or App uses cookies so that we can recognize you when you return and personalize your settings and preferences. Most browsers are initially set up to accept cookies. You can change your browser settings to either notify you when you have received a cookie, or to refuse to accept cookies. Please note that our Website and/or Web-platform and/or App services may not operate efficiently if you refuse to accept cookies.
We might use cookies from third-party partners such as Google Analytics for marketing purposes. These cookies allow us to display promotional materials to you on other sites you visit across the Internet. If and where applicable, we may also share information about your behavior on our Website with third parties (including operators of third-party websites and/or social networking sites) in order to target advertisements and other content.
In some cases, we use cookies to associate user activity with the third-party website that referred the user to our Website, or to associate user activity that we referred to a third party website. We do not share any personal data or information about individual user activities with these partner entities. We may also use cookies to associate user activity with the email campaign that referred the user to our Website.
We may use cookies to limit certain types of cyber-attacks. We may also use cookies during fraud reviews and investigations. Some of our cookie/device tracking may happen through third-party vendors, other times we may use our own indexes to identify activity related to specific cookies.
Session Cookies are temporary cookies that remain in the cookie file of your browser until you leave our Website. Persistent Cookies, on the other hand, commonly remain in the cookie file of your browser for longer periods depending on the lifetime of the specific cookie. If and when we use session cookies to track the total number of visitors to our Website, for example, this is done on an anonymous aggregate basis.
We may also use Google Analytics to monitor how the Website and/or Web-platform is used. If and when used, Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to the Website and/or Web-platform, where visitors generally came from, how long they stayed, and which pages they visited. Google Analytics may place several persistent cookies on your computer’s hard drive. These do not collect any personal data. If you do not agree to this use you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.
Legal Basis for Processing of Personal Data of EEA Residents & the GDPR
If you reside within the European Economic Area (EEA), our processing of your personal data is subject to the General Data Protection Regulation (EU) 2016/679 (“GDPR”), notwithstanding anything to the contrary herein, and therefore will be legitimized as follows:
Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) lit. (a) of the GDPR.
If the processing of your personal data is necessary for the performance of a contract between you and us or for taking any pre-contractual steps upon your request, such processing will be based on GDPR Article 6(1) lit. (b).
Where the processing is necessary for us to comply with a legal obligation, we will process your information on basis of GDPR Article 6(1) lit. (c), and where the processing is necessary for the purposes of our legitimate interests, such processing will be made in accordance with GDPR Article 6(1) lit. (f).
Your rights Under Israeli Privacy Laws and/or the GDPR
You have the right to obtain from us a copy of the personal data that we hold, and to require us to correct errors in the personal data if it is inaccurate or incomplete or to limit or object to its processing, partially or entirely. You also have the right at any time to require that we delete your personal data or transfer it to a third-party (data portability).
Additionally, you have the right at any time to retract or cancel your consent allowing the Company to use your personal data based on your consent, thenceforward; this does not derogate from the legality of the processing of your personal data prior to such retraction or cancellation.
To exercise these rights, or any other rights you may have under applicable laws, please contact us at privacy@servara.com. If you have a complaint pertaining to your personal data and/or this Policy, you have the right to contact or DPO at the abovementioned contact details.
Please note, however, that we reserve the right to charge an administrative fee if your request is manifestly unfounded or excessive.
Additionally, such rights of rectification, objection, restriction, access, portability and deletion are subject to certain limitations, as provided for by applicable laws. Individual requests will be completed as soon as possible following their receipt and in any event within thirty (30) days from our confirmation of such receipt.
If you are dissatisfied with how your complaint is handled and you are an EU data subject, you have the right to submit a complaint the applicable Data Protection Authority in the EU, which is the Data Protection Authority located in your area of residence, place of work or place in which the violation of your personal data rights occurred in accordance with the GDPR.
A list of Supervisory Authorities is available here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
The Company will respond to your request to exercise your personal data rights without delay and in any case within one month of receiving your request. This period may be extended by an additional month, if and where necessary, considering the complexity and number of the requests; the Company will notify you, within a month of receiving the request, if an extension is required together with the reasons therefor.
If you need further assistance regarding your rights, please contact us using the contact information provided below and we will consider your request in accordance with applicable law. In some cases our ability to uphold these rights for you may depend upon our obligations to process personal data for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.
For more information on the GDPR, please refer to:
Cross-border Transfer of Personal Data